Mock Calls Questions For Salon

Sure, here are 50 questions you could ask as a buyer during a roleplay scenario with a seller pitching Easy Salon software:

1. Can you tell me more about Easy Salon software?
2. What features does the software offer?
3. How user-friendly is the software?
4. Can you show me a demo of the software?
5. Is there a mobile app for the software?
6. How secure is the software?
7. Can I access the software from anywhere?
8. How long does it take to set up the software?
9. Does the software integrate with other platforms?
10. Can I import my existing client data into the software?
11. How does the appointment booking system work?
12. Can clients book appointments through the software?
13. Can clients cancel or reschedule appointments through the software?
14. How does the automatic service reminder feature work?
15. Can I send promotional messages to my clients through the software?
16. Does the software have a loyalty program feature?
17. How does the loyalty program feature work?
18. Can I customize the loyalty program for my salon?
19. Does the software offer reporting and analytics features?
20. Can I see which services are most popular among my clients?
21. Can I see which employees are generating the most revenue?
22. Can I track inventory through the software?
23. Can I set up employee schedules through the software?
24. Can I manage multiple salon locations through the software?
25. Can I set up different access levels for my employees?
26. How does the payment processing feature work?
27. Can clients pay for services through the software?
28. Can I issue refunds through the software?
29. How does the gift card feature work?
30. Can clients purchase gift cards through the software?
31. Can clients redeem gift cards through the software?
32. Can I create and manage packages through the software?
33. How does the social media management feature work?
34. Can the software post to my social media accounts automatically?
35. Can I customize the social media posts?
36. Can I see how my social media accounts are performing through the software?
37. Can I manage my online reviews through the software?
38. How does the QR portal feature work?
39. Can clients book appointments and purchase gift cards through the QR portal?
40. Can clients see my salon menu and pricing through the QR portal?
41. Can clients leave reviews through the QR portal?
42. Can I customize the design of the QR portal?
43. How does the e-wallet feature work?
44. Can clients store funds in their e-wallets for future services?
45. Can clients earn reward points through the e-wallet feature?
46. How does the automatic discount feature work?
47. Can I set up discounts for specific services or times of day?
48. How does the payroll feature work?
49. Can I manage employee salaries and taxes through the software?
50. Is there a customer support team available if I have questions or issues with the software?

Reward points:
1. Can you explain how your reward point system works?
2. What is the value of each reward point and how many points are needed for redemption?
3. Is there an expiration date for the reward points?
4. How can clients earn reward points?
5. Can clients redeem reward points for any service or only certain services?
6. Are there any restrictions or limitations to using reward points?
7. Can clients transfer or share their reward points with others?

Memberships:
1. Can you explain the benefits of your salon's membership program?
2. What are the different membership options available?
3. How much does each membership level cost?
4. What services are included in each membership level?
5. Can clients upgrade or downgrade their membership level?
6. Is there a contract or commitment period for the membership program?
7. Are there any cancellation fees for the membership program?

E-wallet:
1. How does the e-wallet feature work in your salon software?
2. Can clients add funds to their e-wallet and how?
3. Is there a minimum or maximum amount that can be added to the e-wallet?
4. How can clients use their e-wallet balance to pay for services?
5. Can clients transfer e-wallet funds to another client?
6. Are there any fees or charges for using the e-wallet feature?
7. Can clients withdraw funds from their e-wallet?

WhatsApp marketing:
1. How does your salon use WhatsApp for marketing?
2. Can you provide examples of past WhatsApp marketing campaigns?
3. What types of promotions or offers are typically shared through WhatsApp?
4. How often are WhatsApp messages sent to clients?
5. Are clients able to opt out of receiving WhatsApp messages?
6. Is there an additional cost for the WhatsApp marketing feature?
7. How does the salon ensure client privacy when using WhatsApp?

Online payments:
1. What types of online payment methods are accepted by your salon?
2. Is there an additional fee for using online payment methods?
3. How does the salon ensure the security of online payments?
4. Can clients save their payment information for future use?
5. What happens if there is an issue with a payment transaction?
6. Is there a limit to the amount that can be paid online?
7. Are refunds processed through the online payment system or through the salon?

Service provider commissions:
1. How are service provider commissions calculated?
2. Are commissions a percentage of the service price or a fixed amount?
3. How often are commissions paid out to service providers?
4. Are there any minimum requirements for service provider commission payouts?
5. Is there a cap on how much commission a service provider can earn?
6. How does the salon handle commission payouts for multiple service providers on one service?
7. Can service providers view their commission earnings through the salon software?

Product stock and usage in salon:
1. How does your salon track product usage and inventory?
2. Are there any minimum order requirements for salon products?
3. What happens if a product is out of stock?
4. How does the salon manage product orders and delivery?
5. Can service providers view the product inventory and usage for their services?
6. Is there an option for clients to purchase salon products online?
7. Does the salon offer any incentives for clients to purchase salon products?